Realz Casino Terms of Use

Eligibility and Account Registration

1. You may open an account at Realz Online Casino only if you have reached the legal gambling age in your province. That age is 19+, or 18+ in Alberta, Manitoba and Quebec.
2. Each person may hold one account. Duplicate accounts are closed, and their balances are reviewed before any funds are released.
3. The name, date of birth, address and contact details you give at registration must be accurate and kept up to date, because withdrawals are paid only to the verified account holder.
4. You must play with your own funds and for your own private use, never on behalf of a third party.

Verification (KYC) and Account Security

1. Realz Casino Canada runs KYC (Know Your Customer) checks. These confirm your identity with a government-issued photo ID and your address with a recent utility bill or bank statement.
2. Checks are usually requested before the first withdrawal, and a payout stays pending until the documents are approved. The casino may also ask for proof of the payment method or the source of funds.
3. Your Realz Casino login details are personal and must not be shared. Any bet placed after a correct login is treated as placed by you.
4. If you suspect that someone else has accessed your account, change the password and contact support straight away, so the account can be locked while the activity is reviewed.

1. All deposits, balances and withdrawals at Realz Online Casino are handled in CAD, and the minimum deposit is C$30.
2. Where possible, a withdrawal goes back to the method you used for the deposit. If that method cannot receive payouts, the Cashier offers an alternative in your name.
3. Minimum and maximum limits, fees and processing times for each method are shown in the Cashier [see cashier]. A withdrawal is processed only after KYC is complete and any active bonus has been wagered or forfeited. Wagered means the bonus has been played through the required number of times.
4. The casino may hold a payout while it reviews a transaction, and it will tell you which documents are needed to release it.
5. Accounts cannot be opened from restricted jurisdictions. These include the province of Ontario and any country listed in the full terms [see restricted countries list].
6. Online gambling rules differ across Canada. You are responsible for checking that playing at Realz Casino Canada is lawful where you live.

1. The following are prohibited:
   • holding more than one account
   • bonus abuse, such as low-risk betting patterns built only to clear wagering
   • bots, scripts or software exploits
   • collusion with other players
   • fraud
   • chargebacks on settled deposits
   • any form of money laundering
2. If the casino finds such conduct, it may void the related bets and winnings, withhold bonus funds and close the account. It may also report the matter to the relevant authorities.
3. Game outcomes are produced by the providers' random number generators. Deliberately exploiting a visible fault in a game breaches these terms, even if no other rule is broken.

Liability, Disputes and Changes to the Terms

1. Games and services are provided "as is". Realz Online Casino does not guarantee uninterrupted access. It is not liable for losses caused by downtime, connection problems or scheduled maintenance.
2. A malfunction voids all pays and plays. Bets affected by a technical fault are cancelled, and the stakes are returned to your balance.
3. Complaints go first to customer support. If the reply does not settle the matter, you can ask for the complaint to be escalated to management [see complaints procedure].
4. These terms are governed by the law of the jurisdiction named in the full terms [see governing law clause].
5. The casino may amend these terms. Material changes are announced in advance by email or by a notice on the site. If you keep playing after the effective date, you accept the new version.