Read the Realz Casino privacy policy: how your personal data is collected, used, shared and stored, and the legal grounds behind it. Play with confidence.
Realz Casino collects account, verification, payment and technical data to run your account, and contact form messages are deleted after 180 days.
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The Realz Casino Privacy Policy explains what personal data is collected when you use the site, why it is needed, how it is stored and which rights you have over it. It is written for Canadian visitors and players, and it uses plain language so that every rule can be checked against the way your Realz casino account actually works.
This policy covers visitors who browse the site without an account, registered players, and anyone who contacts support or sends a message through the contact form. It applies to the website and to any related Realz services that link to this page, including the mobile app and the mobile browser version, which share the same account and data.
Realz Casino needs the data below to open and secure your account, process CAD payments and meet verification duties. KYC (Know Your Customer) means the identity check that has to be completed before withdrawals are paid.
When you use the site's contact form, your name, email, subject and message text are passed for processing to the operator of the network of sites this website belongs to. That operator is a separate entity acting as a data processor, and the site itself does not keep the message once it has been delivered.
The data is passed on only so that your message can be reviewed and answered. It is not used for any other purpose.
Your IP address is not stored. To protect the form from abuse, only an irreversible hash of it is used.
The form does not accept attachments.
For security reasons, any links and contact details you include in the message text are hidden automatically.
Messages are kept for up to 180 days. After that the name, email and text are deleted, and only anonymised statistics remain: subject, language and date.
A message can be sent only after you give explicit consent by ticking the checkbox in the form.
Use the same contact form to find out what data is stored about you or to ask for it to be deleted.
Every use of your data rests on one of three grounds: consent, performance of the account contract, or a legal obligation. Realz Casino does not sell personal data to anyone.
The policy follows Canadian privacy principles under PIPEDA and the applicable provincial laws. Data is collected for a stated purpose and kept only as long as that purpose or the law requires. Identity checks under KYC (Know Your Customer, the verification of who you are before payouts) are a legal requirement. Until those checks are complete, the first withdrawal stays pending.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and login | Email, username, password, date of birth | Contract performance |
| Age and identity verification (KYC/AML) | ID document, proof of address, payment ownership | Legal obligation |
| Processing deposits and withdrawals | Payment method details, transaction history, CAD balance | Contract performance |
| Customer support | Name, email, chat and message content | Contract performance |
| Fraud prevention and security | IP data, device details, login records | Legal obligation |
| Responsible gambling monitoring and limits | Deposit, loss and session history, limit settings | Legal obligation |
| Service improvement and analytics | Pages visited, device and browser type | Consent |
| Marketing emails | Email address, communication preferences | Consent only |
Realz Casino personal data is passed only to parties that need it for a defined task, and each receives only the fields that task requires:
Messages sent through the site's contact form (name, email, subject and text) are passed for handling to the operator of the site network, a separate entity acting as data processor. The site itself does not keep a message once it has been delivered. The transfer has one purpose only: reviewing your message and replying to it.
Realz Casino cookies fall into three groups:
You can change your choice for Realz Casino cookies at any time in the cookie banner. You can also block or delete them in your browser settings, but blocking essential cookies will stop login from working.
Your details are handled as this policy describes. Sender IPs are kept only as an irreversible hash, and contact form messages are deleted after 180 days.
Signing up is free and open only to players aged 19+ (18+ in AB, MB and QC) outside Ontario, so set your limits before the first deposit and play responsibly.
